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Frequently Asked Questions

Orders & Delivery

Standard delivery takes 3-5 business days across India. Metro cities often receive orders within 2-3 days. COD orders are dispatched after the standard verification call.

Not currently. We deliver across all 28 states of India, including same-day delivery in select metros on pre-12PM orders.

Use the Track Order page with your order number and phone number. You will also receive SMS updates at every status change.

If the order is not yet shipped, contact us within 24 hours with your order number and we will update the address free of charge.
Formulations & Philosophy

RajVeda bridges ancient Ayurvedic botanical wisdom with modern clinical cosmetic dermatology. Rather than relying solely on raw herbs or purely synthetic chemicals, we unite targeted actives like Salicylic Acid, Redensyl, Glutathione, and Kojic Acid with sacred Indian botanicals like Bhringraj, Rosemary, Neem, and Kashmiri Saffron.

Yes. All our products are dermatologically formulated to be gentle yet effective. They are free from harsh sulfates, parabens, mineral oils, and synthetic colorants. We always recommend performing a quick 24-hour patch test before introducing any active cosmetic formula.
Products & Rituals

For optimal results, apply using the root comb applicator 2 to 3 times per week. Massage into the scalp for 5 to 10 minutes, and leave in for at least 1-2 hours or overnight before shampooing.

Yes, they are designed as complementary steps. The 2% Salicylic Acid Face Wash clears pores and clarifies dead skin cells, allowing the Glutathione and Kojic Acid night cream to penetrate deeply and repair blemishes overnight.
Returns & Refunds

Unopened, sealed products can be returned within 7 days of delivery for a full refund. Opened products are eligible only if they arrive damaged or defective.

Email support with your order number and a photo of the product. We process refunds within 3-5 business days of pickup.
Orders & Shipping

We dispatch all orders within 24 hours from our New Delhi facility. Metro city deliveries typically arrive within 2-3 business days, while other locations take 3-5 business days. Express shipping is free on all orders above ₹499.

Yes, Cash on Delivery is available across all serviceable pincodes in India at no additional charge for RajVeda customers.
Payments

We accept Cash on Delivery (COD), UPI, credit cards, debit cards, and net banking. A small COD fee of Rs. 49 may apply.

Yes. All payments are processed over 256-bit SSL encrypted connections, and we never store your card details on our servers.
Products & Ingredients

Yes. Every brand we stock is PETA-certified cruelty-free, and over 90% of our range is vegan.

Start with our fragrance-free, dermatologically tested ranges like Nimbus Organics and patch test any new active for 24 hours.

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